Traditional French gite and cottage holidays in Brittany

Terms and Conditions

The name La Rafoulais refers to the address and La Cerise or Allouette the name of the cottage for rent.

Booking

Our aim is to ensure that your requirements are met as fully as possible. In order to ensure that your cottage/gite and dates be met we advise you contact us prior to booking. However we do not offer any guarantee of availability until we have receipt of your signed booking form and 50% deposit cheque and then we will confirm your booking.

The booking form asks for all the details of your holiday requirements and how to calculate the deposit required. On receipt of these we will (56 days) before the start of your holiday. If you book a holiday 8 weeks (56 days) or less before the start of your holiday period you will normally be asked for payment in full at the time of booking.

Holiday charges

Our literature states services included in the rental price and those items, which shall be charged for separate. The 50% deposit is calculated on the basic cottage?gite hire only and will not include any additional items you may have requested.

Liability for payment

The individual who signs the booking form shall be responsible for payment of the holiday in full. If we do not receive your full payment by the due date in response to our letter/email requesting the balance. We reserve the right to treat your booking as cancelled by you. We will then levy a cancellation charge according to the charges laid out in the ‘Cancellation by you (see below) the cancellation charge will be deducted from your deposit and if appropriate part of the balance payment.

Cancellation by you

Should you need to cancel your holiday for some reason you will need to do this in writing by letter or email, Charges made for cancellation as a % of total cost of rental:

Charges made for cancellation as a % of total cost of rental:
Days before departure / Cancellation

56-85 days / 50%
14-55 days / 75%
13-0 days / 100%

Cancellation by us

Cancellation by us would be very rare and can only be envisaged due to unusual and unforeseeable circumstances beyond our control, the consequences of which we could not avoid, for example civil strife, terrorist activity, industrial disputes, natural disaster, level of water in rivers, seriously adverse weather conditions, flooding or similar events beyond our control. In such a situation we do not accept any liability for any compensation but will of course refund monies already paid by you whether in part or in full.

Care of your cottage/gite

There is an expectation that you will make every effort to leave the cottage/gite as you found it and exercise a responsibility of reasonable care for the building its contents and grounds. On departure should the condition of the property be in a state that may reasonably be judged unacceptable then this will be considered damage and a portion or the whole security deposit may be retained, Alterations to or removal of any fixtures and fittings (e.g electrical installations) is strictly forbidden and could be a danger to health.

The cottage will be checked at the end of your holiday by the on-site owners and your pre-paid security deposit returned to you less any deductions if deemed necessary. This deposit may also cover lost articles. Your deposit will be refunded by cheque 2 weeks after the conclusion of your holiday.

Your Guests

Your cottage/gite has a maximum sleeping capacity. The number of occupants including any guests you have should not exceed this. The site owners should be informed of any guests you may have staying overnight, The term guest in this context refers to a person or persons already known you and the purpose of the visit is by virtue of that relationship. Under no circumstances may you act as an agent to sub-let to a third party.

Complaints

It is our aim that you be completely satisfied. If you should find anything you are not happy with after the start of your holiday this can be reported to the on-site owners immediately. He/She will endeavour to rectify the situation as soon as is reasonably practical depending on the problem.

Insurance

We are covered by the legal requirements in France regarding public use of private property.We cannot accept responsibility for loss or theft of personal belongings from your cottage/gite. All car parking is at owners risk. We cannot accept responsibility for any accident, injury or illness that is sustained during your holiday period but outside our premises.

Website

We have taken great care to ensure that the information we have given you in this site is as accurate as possible. However all information is offered as advisory and we will not be held responsible for any misconceptions that may result from its use.